Customer Excellence

Driving seamless customer journeys with operational excellence 

Do you want to be part of a global organization contributing to the green transition while delivering outstanding customer experiences? In this role, you will act as the central contact point for customers throughout the full commercial cycle, ensuring a smooth and professional journey from quotation to delivery and aftersales support. As part of a growing international company, you will have the opportunity to make a meaningful impact in a dynamic and collaborative environment where continuous improvement and customer focus are at the core. 

Ensuring seamless customer interactions every day 

You will be responsible for providing excellent customer experience by managing quotations, orders, export activities, invoicing, and aftersales processes. In this role, you will work closely with colleagues across Customer Excellence, Sales, Logistics, and other internal teams to secure efficient communication, accurate documentation, and timely deliveries. You will also represent the function in customer meetings and internal projects to support strong longterm relationships. 

Your responsibility includes but is not limited to: 

• Manage customer inquiries, prepare quotations, and perform pricing and availability checks. 

• Secure accurate processing of orders, confirmations, and commercial terms. 

• Coordinate shipments, export documentation, and logistics activities. 

• Handle invoicing, aftersales support, and registration of potential claims. 

• Collaborate with internal functions and ensure uptodate CRM/ERP data. 

You will have a temporary contract until 31 of December 2026 , and be part of the Customer Excellence team in Alingsås, working closely with colleagues locally and globally to support our customers and business operations. Travel may occur occasionally depending on business needs. 

Detailoriented communicator with strong customer focus 

We are looking for a person who thrives in a structured and collaborative environment, enjoys building strong relationships, and takes pride in delivering highquality service. You bring a positive mindset, act proactively, and are comfortable navigating multiple tasks with professionalism and clarity. You communicate with ease across diverse groups and excel at organizing your work independently while contributing to a supportive team culture. 

You also have: 

• Experience in quotation creation, order handling, and shipping processes. 

• Knowledge of export documentation and commercial terms such as Incoterms. 

• Practical experience with ERP systems (SAP preferred). 

• Understanding of supply chain processes in an industrial environment. 

• Fluency in Swedish and English (German is a plus). 

• Preferred: Technical understanding related to industrial products. 

Shape exceptional customer experiences for a sustainable future 

NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We have high ambitions on establishing gender diversity at NKT and encouraging all interested candidates to apply – even if you don’t tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment. 

At NKT, you will join a supportive and collaborative international environment where learning and development are encouraged. You will have opportunities to expand your skills within commercial processes, customer relations, and crossfunctional operations while contributing to a more sustainable future. As part of a global company, you will experience diverse interactions, professional growth, and the chance to influence continuous improvements within the Customer Excellence function. 

“As a leader, I trust in structure, ownership and a customerfirst mindset—qualities that make this role essential to delivering excellence every day.” says Hiring Manager, Caroline Almberg Kangas. 

We will review applications continuously, but we recommend you apply no later than 12 of April, 2026. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions about the role, you are very welcome to contact Hiring Manager Caroline Almberg Kangas at Caroline.Almberg-Kangas@nkt.com. For inquiries about the recruitment process, please reach out to Junior HR Business Partner, Willi Kramer at Willi.Kramer@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail. 

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions. 

Be a Connector of the green tomorrow! 

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