Manager, Onsite Support

Enhance excellence in a global IT service delivery

Join NKT on an exciting growth journey as IT Support Manager. In this role, you will lead a multi-site team to deliver secure, seamless IT services that enable our expanding global operations. You will apply ITIL best practices and enhance stakeholder relationships while ensuring stability, efficiency and continuous improvement. Your leadership will help scale our IT support capabilities and contribute to NKT’s mission of facilitating the green transition.
 
Build and elevate onsite support
You will lead and develop a skilled onsite IT Support team across multiple countries, promoting engagement and a collaborative culture. You will oversee service quality and user experience while ensuring stability and continuous improvement through ITIL-aligned processes. You will also handle major incidents and key vendor relationships, maintaining focus on efficiency and budget control.

Key Responsibilities
•    Lead and develop a multi-site onsite support team.
•    Ensure high service performance and a seamless user experience.
•    Translate business needs into scalable support solutions.
•    Implement ITIL processes, knowledge management and ongoing improvements.
•    Build solid relationships with senior management to ensure alignment and trust.
 
You will report to the Sr. Manager, Global IT Support and collaborate globally. The role is based in Karlskrona with occasional travel (up to 20–25%).
 
Supportive manager for global onsite support
You are a structured and engaged leader who brings clarity, energy and direction. You communicate clearly with both executives and technical teams, building relationships and aligning expectations. You thrive in an international environment, solve challenges collaboratively and supporting continuous improvement. Your mindset is creative, forward‑thinking and focused on delivering high service standards. 

Required skills:
•    Several years of experience leading people and IT service delivery.
•    Solid understanding of ITIL and modern IT support practices.
•    Broad technical knowledge in Windows, Office 365, Cisco, networks, AD, security, cloud and ITSM.
•    Experience with Service Improvement Plans and major incident management.
•    Experience with financial management and budget control.
•    Proficient stakeholder management skills and the ability to build productive relationships with senior leaders across multiple sites.
 
Shape a scalable, global support organization
NKT is committed to promoting a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

Join a collaborative, international team where you will contribute to the future operating model of Global IT Support, work closely with leadership of IT Infrastructure   Operations and grow your capabilities in ITIL, automation and service excellence. You’ll gain broad exposure across countries and sites, own impactful initiatives and help secure a stable, modern IT environment that enables NKT’s growth and the green transition.
 
"As a leader in this role, your primary focus will be on inspiring and guiding a multi-site team while fostering collaboration across countries. Building and maintaining strong business relationships with stakeholders, including senior management at various sites, will be essential to ensure alignment and trust. You will bring solid understanding of IT Infrastructure elements and a continuous improvement mindset to drive service excellence, apply ITIL best practices to standardize processes, and deliver operational excellence that supports NKT’s global growth." says Hiring Manager, Jurgita Levandaviciute.
 
Read more about our offer and listen to some voices of NKT Connectors here!
 
We will review applications continuously, but we recommend you apply no later than 15th of February. An extract from the criminal record, alcohol- and drug tests, medical tests along with personality tests, will be part of our recruitment process. 
 
If you have any questions about the role or the recruitment process, you are very welcome to contact Recruiting Specialist Jenni Aronsson at jenni.aronsson@nkt.com.
 

Be a Connector of the green tomorrow!
 
 
#LI-JA1 #LI-Onsite 

About NKT

At the factory in Karlskrona, NKT is designing, developing and manufacturing the high-voltage power cable solutions enabling the transition to renewable energy. Here, you will join a diverse organization at an internationally recognized engineering center operating one of the most advanced high-voltage test halls, a state-of-the-art cable manufacturing and the NKT Victoria – the most sustainable cable-laying vessel in the offshore industry. 

NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. We connect a greener world. www.nkt.com