Onsite Support Manager

Manage IT support excellence across global sites
Are you prepared to contribute to the advancement of global IT support and guide a skilled team in an engaging, international setting? At NKT, we’re scaling our IT operations and looking for a motivated and experienced Manager, Onsite Support to ensure service excellence across multiple countries and sites. This is your opportunity to lead a team of support specialists, implement service improvements, and ensure a stable and secure IT environment that supports our global business. Do you want to be part of a collaborative journey that’s transforming IT support worldwide?

Enhance innovation and performance in IT support
As Manager, Onsite Support, you’ll lead a team of IT support specialists, ensuring high engagement, performance, and service quality. You’ll be responsible for translating business needs into technical solutions, collaborating across departments, and supporting continuous improvement in service delivery. Your leadership will be key to maintaining a secure and efficient IT environment.
Your responsibility will be to:
•    Lead and develop a team across multiple countries/sites.
•    Ensure high-quality service delivery and operational excellence.
•    Collaborate with global IT teams and business stakeholders.
•    Act as escalation point and manage major incidents.
•    Enhance service improvement plans and cultivate innovation.

An innovative leader focused on enhancing IT performance
You are a strategic thinker and people leader who thrives in an evolving, global environment. Your ability to inspire, communicate clearly, and deliver impactful solutions makes you a trusted partner across teams. You’re innovative, service quality-oriented, and enabling your team to reach their goals.
You also have:
•    8+ years of experience in IT leadership and service delivery.
•    In-depth knowledge of ITIL processes and IT support best practices.
•    Experience in leading service improvement plans.
•    Broad understanding of IT infrastructure and technologies.
•    Experience with budget control and international collaboration.

Empower teams to deliver IT excellence
NKT is committed to supporting a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work.

At NKT, you’ll have the opportunity to grow your skills in an international setting, contribute to impactful projects, and be part of a collaborative and supportive team.We offer an innovative work environment where your ideas are valued, and your development is a priority.
“I’m looking for a driven leader to elevate our onsite IT support across multiple sites, different countries. If you're passionate about service excellence and enhancements, team development, and making a real impact in a collaborative global environment – this role is for you” says Hiring Manager, Jurgita Levandaviciute.

Benefits and opportunities we provide
We offer you a modern office at Kauno Dokas with workplace where your knowledge and experience matter and also one full of challenges, opportunities, and potential. In addition, we are offering:
•    Opportunity to be a part of the global team.
•    Interesting challenges and tasks, learning opportunities.
•    Private health insurance.
•    Additional 4 days of paid holidays.
•    Flexible working hours.
•    Tai chi classes on a regular basis.
•    Company-funded access to Linkedin Learning platform.
•    Free parking next to the office.
Salary range for this position is from 4500 Eur to 6000 Eur Gross.

Read more about our offer and listen to some voices of NKT Connectors here! Aware that personality and cognitive tests might be included in the recruitment process. We will review applications continuously and close the process when we find the right match. If you have any questions, please reach out to Ugnė Šidlauskė, HR Partner at Ugne.Sidlauske@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail.
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About NKT
NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.3 billion in 2024. We connect a greener world. www.nkt.com